Online Reputation Management for Hotels
Online reputation management (ORM) means taking control of what people say about your hotel online. Our team keeps your image consistent and positive, handles misleading or unfair content professionally, and helps your hotel grow through steady, honest guest feedback.
How Our Online Reputation Management Works
Unanswered reviews quietly damage a hotel’s image. Our ORM team reads every piece of guest feedback — positive or negative — and writes a thoughtful, timely reply.
Monitor
We track reviews on Google, TripAdvisor, MakeMyTrip, Booking.com, Agoda and other OTAs every day.
Respond
Every review gets a polite, personal reply within 24–48 hours.
Resolve
We share negative feedback with your team and help fix the root cause.
Grow
Post-checkout SMS and review links help you collect more positive reviews.
Report
Monthly reports show your rating trend, review count and guest sentiment.
Guest Rating Software
We also give you software to rate guests, so you know who you are hosting.
Fact: if your top 5 reviews are positive you attract more bookings, but just one negative review in the top 5 can cost you up to 10 bookings. With Revgrow360, your online reputation management stays top-class — and a better reputation brings more bookings.
Our Approach
Design & Process
After understanding your reputation challenges, we design a clear plan aligned to your business goals.
Advocacy
Through simple onboarding, we involve your staff and happy guests to protect and amplify your hotel’s reputation.
Resilience
We continuously monitor how guests see your brand, spot risks early and act before they become problems.
Why Choose Us for Online Reputation Management?
Tired of reminding your staff to collect guest reviews? Leave it to us. Trust is everything in hospitality — today every guest can be a reviewer, and one negative word spreads much faster than a positive one. That is why our online reputation management focuses on quick, professional replies on every channel.
Our ORM works hand in hand with OTA management and hotel revenue management to turn your reputation into revenue. We don’t just say it — we do it. Try us for 3 months.
- More positive reviews: we change the way your team approaches guests, without the stress.
- We represent your hotel: we coordinate with guests about their reviews on every platform.
- Fake reviews handled: when a review is fake or biased, we follow the platform’s process to report it.
- Top rankings: most of our hotels enjoy top positions on major OTAs, because good reviews push listings up.
Online Reputation Management FAQs
Why does online reputation matter for hotels?
Most travellers read reviews before they book. A higher rating and good replies improve your OTA ranking, your conversion rate and the price guests are willing to pay.
Which platforms do you cover?
Google Business Profile, TripAdvisor, MakeMyTrip, Goibibo, Booking.com, Agoda, Expedia, Airbnb and other channels where your hotel is listed.
Can you remove negative reviews?
Genuine reviews can’t be deleted, but a calm, helpful reply turns them into proof of good service. Fake or abusive reviews can be reported to the platform, and we handle that process for you.
How fast will my rating improve?
With consistent replies and more reviews from happy guests, most hotels see a clear improvement within 2–3 months of professional online reputation management.
Ready to Improve Your Hotel’s Reputation?
Get a free audit of your OTA listings, pricing and reviews — and a clear plan to grow your revenue.
Kolkata Office
Unit 5ES7-G, Mani Casadona, East Tower, 11F04, Street No. 372, Action Area I, IIF, New Town, Chakpachuria, Kolkata 700156
View on map →Bangalore Office
#154-A, 23rd Cross, 18th Main, 3rd Sector, near HSR Club, HSR Layout, behind NH Hospital, Bangalore 560102
View on map →Delhi Office
Office #908, 9th Floor, Westend Mall, Janakpuri District Center, near Piccadily Hotel, Janakpuri West, Delhi 110058
View on map →Malda Office
Office #403, 4th Floor, Webel IT Park, Naldubi, near Tata Showroom, Mangal Bari, Malda, West Bengal 732142
View on map →WhatsApp Us
+91 95634 57743
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