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30 ready standard operating procedures for every hotel department — open any SOP, add your hotel name and download it.
30 SOPs6 departmentsWord and PDF
Every SOP below opens in our free hotel SOP generator, where you add your hotel name and download it as a Word file or PDF.
Front Office
SOP: Guest Check-inTo welcome every guest warmly and complete a fast, accurate and legally compliant check-in.SOP: Guest Check-out & BillingTo settle guest bills accurately and quickly, issue correct GST invoices and leave the guest with a positive f.SOP: Reservation Handling (phone, email, walk-in)To capture every direct booking enquiry professionally, convert it into a confirmed reservation and record it .SOP: OTA Booking Handling & ReconfirmationTo make sure every OTA booking from Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia and others is received co.SOP: Handling Guest ComplaintsTo resolve guest complaints quickly and fairly so that unhappy guests leave satisfied and negative online revi.SOP: Night AuditTo verify all the day's transactions, close the business day in the PMS and produce accurate reports for .SOP: Cash Handling & Shift HandoverTo protect hotel cash and make sure every shift hands over money, keys and pending tasks correctly with clear .SOP: Foreign Guest Registration & Form CTo register all foreign national guests as required by Indian law and submit Form C to the Bureau of Immigrati.SOP: Wake-up Call & Message HandlingTo make sure guests receive wake-up calls on time and all messages and parcels reach them accurately and witho.
Housekeeping
SOP: Guest Room Cleaning (Check-out Room)To clean and prepare a departed room to the hotel's full standard so it can be sold again quickly and saf.SOP: Occupied Room Daily ServiceTo keep occupied rooms clean and comfortable every day while respecting guest privacy and belongings.SOP: Turndown ServiceTo prepare the guest room for a comfortable night by tidying it and setting up the bed in the evening.SOP: Lost and FoundTo record, store and return items left behind by guests safely and honestly, building guest trust.SOP: Linen Change & Laundry ControlTo maintain enough clean linen, control linen losses and keep track of laundry sent and received.SOP: Public Area CleaningTo keep the lobby, corridors, washrooms, lifts and other shared areas clean, safe and presentable at all times.SOP: Room Inspection by SupervisorTo make sure every room meets the hotel's cleanliness and maintenance standard before it is released for .
Food & Beverage
SOP: Restaurant Order Taking & ServiceTo serve restaurant guests promptly and correctly, from seating to settling the bill, with friendly and consis.SOP: In-room Dining (Room Service)To deliver food and beverages to guest rooms accurately, hot and on time, with proper hygiene and billing.SOP: Breakfast Buffet Setup & ReplenishmentTo offer a fresh, attractive and safely held breakfast buffet that is always full and on time.SOP: Kitchen Hygiene & Food Safety (FSSAI)To keep the kitchen clean and food safe, prevent food-borne illness and comply with FSSAI licensing and hygien.SOP: Receiving & Storing Food StockTo make sure only good quality food items in the correct quantity are accepted, stored safely and used before .SOP: Bar Service & Responsible Alcohol ServiceTo serve alcoholic beverages correctly and responsibly while following excise law and protecting guest safety.
Revenue & Sales
SOP: Daily Rate Review & OTA Rate UpdateTo set the right room rate every day based on demand, competition and pickup, and to keep rates correct and co.SOP: Channel Manager Inventory UpdateTo keep room availability accurate on every channel so the hotel avoids overbooking and does not lose sales du.SOP: Group Booking QuotationTo respond quickly to group and event enquiries with clear, profitable quotations and convert them into confir.SOP: Handling OTA Reviews & RepliesTo protect and improve the hotel's online reputation by replying to every guest review professionally and.
Maintenance & Security
SOP: Preventive Maintenance of RoomsTo keep every guest room in good working condition by checking and servicing equipment on a fixed schedule, be.SOP: Key Card & Key ControlTo protect guests and hotel property by controlling who can access each room and area, and by tracking all key.SOP: Fire Emergency & EvacuationTo protect the lives of guests and staff by responding to a fire quickly and evacuating the building safely an.
HR & Admin
SOP articles
Detailed SOP guides from our blog:
New Hotel SOP guides are published every week. See the Hotel SOP section of our blog.
Frequently asked questions
What is an SOP in a hotel?
A standard operating procedure is a written step-by-step method for doing a task the same way every time, such as checking in a guest or cleaning a room.
How many SOPs does a hotel need?
Most hotels need SOPs for every guest-facing and safety-critical task — typically 20 to 60 across departments. Start with check-in, check-out, room cleaning, complaints, cash handling and fire safety.
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