Hotel Review Reply Generator
Write professional replies to good and bad guest reviews on Google, Booking.com, MakeMyTrip and TripAdvisor — three options every time.
Why replying to reviews matters
Future guests read your replies as closely as the reviews themselves. A calm, specific reply to a bad review shows that problems get fixed, and a warm reply to a good review encourages the guest to come back. Platforms such as Google, Booking.com and MakeMyTrip also reward active, responsive properties. This free hotel review reply generator writes three professional replies in seconds based on the rating and what the guest mentioned.
How to reply to a negative hotel review
- Thank the guest for staying and for the feedback.
- Apologise for the specific issue — not a vague "inconvenience".
- Say what you have done to fix it. Future guests care most about this line.
- Take it offline by sharing an email address, not an argument in public.
- Sign with a real name and designation.
Tips for positive reviews
- Reply within 24 to 48 hours and mention one detail the guest loved.
- Do not paste the same reply under every review — use the three options here and change a word or two.
- Invite the guest back, and thank team members by name when the guest mentions them.
Want your ratings and replies handled every day? See our online reputation management service.
Frequently asked questions
Should a hotel reply to every review?
Yes, ideally. Reply to all negative and mixed reviews and to as many positive ones as you can. Consistent replies show future guests that the hotel listens.
How quickly should I reply to a bad review?
Within 24 to 48 hours. A fast, polite reply limits the damage and shows that the problem is being handled.
Can I mention the guest's room number or booking in the reply?
No. Never share personal or booking details in a public reply. Ask the guest to contact you privately instead.
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