COMPLETE PACK · EMAIL, WHATSAPP & OTA INBOX

200+ Guest Message Templates

Ready-to-send messages for every stage of the guest journey — from the first enquiry to the five-star review reply.

232 templates in 14 sections, written for hotels, homestays and hosts
Email, WhatsApp and OTA inbox versions with platform-safe wording
Service recovery and review replies for every situation
Editable Word file and a CSV for quick replies and tools

Get it now — from $12 Free sample templates

232templates

14sections

3channels

3file formats

Why this pack

The right words, in seconds, every time.

Hosts and front-desk teams write the same messages every day — confirmations, directions, late check-out requests, complaint replies, review responses. Written in a hurry, they sound different every time and sometimes break platform rules.

This pack gives you 232 tested, professional templates. Pick the situation, replace the [placeholders] and send — or load them into your WhatsApp Business quick replies, PMS or OTA saved replies.

What’s inside

232 templates for every stage of the stay

Before the stay

Pre-booking inquiries (20)
Booking confirmation and upsell (15)
Pre-arrival (20)

During the stay

Arrival and check-in (15)
During stay (20)
Food & beverage and room service (10)
Requests and special occasions (15)

When things go wrong

Problems and service recovery (25)
Policies: payment, deposit, cancellation, no-show, extra guests, pets, smoking, noise (25)

After the stay

Check-out (10)
Post-stay and reviews (15)
Review replies: positive, mixed, negative (22)
Groups, corporate and events (10)
Direct-booking and repeat guests (10)

The toolkit

What you get in the pack

Designed PDF pack84 pages with contents, index and usage tips

Editable Word fileCopy, edit and save as your own templates

CSV fileFor Google Sheets, Excel, PMS and WhatsApp tools

Platform rules boxWhat you may and may not send in OTA inboxes

Free sample

Try 12 templates free

Get the contents, the how-to guide and 12 ready-to-send templates — one from each of 12 sections — as a free PDF.

This is for you if…

You run a hotel, resort, homestay, B&B or short-term rental
You answer guests on email, WhatsApp or OTA inboxes
You want faster replies and better reviews

It’s not for you if…

You need translations into other languages
You want automated messaging software

Choose your edition

One payment. Yours forever.

Template Pack

$12

232 templates in 14 sections
Designed 84-page PDF
Editable Word file
CSV for quick replies

Get the Pack

Prices in US dollars — your card or PayPal converts automatically. Instant download after payment. All sales are final (digital download).

About the author

Md Arif Ahamed

Md Arif Ahamed is the founder of Revgrow360 Hospitality Private Limited, a hotel revenue management and OTA management company with offices in Kolkata, Bangalore, Delhi and Malda, India. He has 14 years of experience in the hotel industry and works every day with hotels, resorts and homestays on pricing, online listings, reviews, operations and direct bookings. Every Revgrow360 toolkit turns that daily work into ready-to-use systems.

FAQ

Questions, answered

Can I use these on Airbnb and Booking.com?

Yes. Templates for OTA inboxes use platform-safe wording. The pack also explains what you may not send, such as off-platform payment links.

How do I receive the files?

Right after payment you get an email with your download link. You can download on your phone, tablet or computer.

Can I use it for more than one property?

Yes, for properties you own or manage. You may not resell or share the files publicly.

Need help?

Email revenue@revgrow360.com and we will reply as soon as we can.

Reply faster. Sound professional. Earn better reviews.

232 ready-to-send guest message templates for hotels and hosts: email, WhatsApp and OTA inbox, service recovery and review replies. PDF, Word and CSV.