SOP for Walk-in Guest Handling in Hotels (Step-by-Step)
A step-by-step SOP for handling walk-in guests, with rate rules, ID and risk checks, scripts and a front desk checklist.
SOP for Guest Check-out in Hotels (Step-by-Step)
A step-by-step SOP for guest check-out covering billing, payment, deposits, feedback and a printable checklist for front desk teams.
SOP for Guest Check-in in Hotels (Step-by-Step)
A step-by-step SOP for guest check-in with timings, a sample script, dos and don'ts and a checklist for your front desk team.
What is ARPAR in Hotels? Meaning, Examples & Formula
ARPAR adjusts RevPAR for the variable cost of selling rooms. See the formula, a worked example and how to use it.
Hotel Overbooking Strategy and Walk Policy: A Practical Guide
Overbooking can recover revenue lost to late cancellations and no-shows, but only with the right numbers and a clear walk policy. Here is how to do both.
What is NRevPAR in Hotels? Meaning, Examples & Formula
NRevPAR shows room revenue per available room after distribution costs. See the formula, an example and ways to improve it.
What is RevPAG in Hotels? Meaning, Examples & Formula
RevPAG measures hotel revenue per guest rather than per room. See the formula, an example and ways to improve it.
What is TRevPAR in Hotels? Meaning, Examples & Formula
TRevPAR measures all hotel revenue per available room, not just rooms. See the formula, an example and how to improve it.
What is GOPPAR in Hotels? Meaning, Examples & Formula
GOPPAR shows how much operating profit a hotel keeps per available room. Learn the formula, a worked example and how to improve it.
Hotel Demand Forecasting: Methods, Examples and a Routine
Every pricing and staffing decision depends on a forecast. Learn the main hotel demand forecasting methods, a worked example and a simple weekly routine.